Bay Area Roof and Remodel, a division of The Building Easier Group

Effective Date: 06-01-2025

1. Information We Collect

When you opt in to receive SMS or MMS messages, we may collect:

• Your mobile phone number
• Your name (if provided)
• Location or address (when needed for project scheduling)
• Message content and engagement history

2. How We Use Your Information

We use your information to:

• Communicate project updates
• Schedule appointments or reminders
• Send promotional offers or service announcements
• Improve customer support and communications

3. How We Share Information

We do not sell or rent your information. We may share data only with:

• Trusted partners or contractors working on your project
• SMS delivery vendors (e.g., Twilio, Salesmsg) under strict confidentiality
• Legal entities if required by law or to protect our rights

4. Your Privacy Rights

• Opt-Out: You can opt out anytime by replying STOP to any message.
• Access or Deletion: You can request to access, update, or delete your data by contacting us at [Insert Contact Email].
• Do Not Track: We do not track users for advertising purposes via SMS.

5. Security

We implement reasonable safeguards to protect your information, but no system is 100% secure. By using our services, you accept this risk.

6. Data Retention

We retain your data only as long as needed to fulfill the purposes outlined or comply with legal requirements.

7. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect data from minors without parental consent.

8. Changes to This Policy

We may update this policy. We will notify users via SMS or email if changes are material.